Putting People First with AI: Highlights from the Inland Northwest State of Reform

At its best, artificial intelligence isn’t about replacing humans—it’s about enriching the human experience.

That’s why Premera is committed to implementing AI ethically and intentionally, with one clear goal: improving the experience for our  members.

During the recent State of Reform conference in Spokane, Premera’s Chief Information Security Officer, Dr. Adrian M. Mayers, shared how we’re approaching AI with care and purpose. He highlighted real-world applications—like ALICE, our AI-powered customer service support agent—that are already helping us deliver faster, more personalized service.

For employers, this means your employees are getting smarter, more responsive support when they need it most. And as we continue to evolve our technology, our focus remains the same: to improve customers’ lives by making healthcare work better.