Kinwell Primary Care: Expanding Access, Delivering Value

Kinwell primary care clinics continue to elevate the healthcare experience for more than 60,000 patients across Washington state. Since their launch, Kinwell has focused on making healthcare a personalized experience where patients can develop a relationship with their primary care providers (PCP).

Raising the bar

Kinwell’s commitment to the patient experience sets them apart and continues to show through patient feedback and their NPS score of 88.4—that’s double the industry average.

Here’s how they do it:

• Prompt appointments
• Longer visits for meaningful provider relationships
• Integrated primary and mental health care
• Lifestyle medicine and group programs exclusive to Kinwell

Access and affordability

Premera Blue Cross views Kinwell as a preferred provider partner. Their approach ensures member access and affordability—2 of the most urgent issues today.

• 7–10% estimated average savings on total cost of care
• 16 clinics across Washington state meets members where they are, virtually and in-person

Solutions that integrate Kinwell

Kinwell Connect— a program included for all OptiFlex groups—see even greater engagement. Kinwell Connect offers zero-dollar cost shares for primary care at Kinwell (after deductible for high-deductible plans) and helps guide members to high-quality providers. The result: fewer hospital admissions, lower prescription costs, and better health outcomes.

Premera Pathfinder—a primary care-focused plan for fully insured groups (51+), offering $5 copays, access to Kinwell, and over 9,000 primary care providers in Washington state. Employees with a strong PCP connection spend less money on overall medical costs and less time in the hospital, with up to 26% fewer emergency room visits.

By expanding access and prioritizing affordability, Kinwell and Premera are helping members get the care they need, when they need it—improving lives and strengthening communities.

To learn more about promoting Kinwell among your workforce, email Genevieve Hickman, Member Engagement and Events.